How do I order and receive goods from The Free Range Butcher?
All products from The Free Range Butcher are available for purchase online, or you can visit us at our shop, stockists or the various farmers markets in Sydney. When you order online you can choose home delivery or specify pick up at the shop or at one of the farmers markets.

Where does The Free Range Butcher deliver to?
To see where we deliver to please visit our Delivery Area page which lists locations by postcode. We will also announce new delivery areas in our monthly email newsletter.

How do I know how much the goods will cost?
Our goods are based on a per kilo rate, therefore the actual cost of each item will be plus or minus 5% of the price listed. For you this means that you only pay for what you actually receive. The total listed on your confirmation email will be an approximate value. Once your order is packed and we know the exact amount payment can be made over the phone via credit/debit card or by direct deposit into our account. No cash or payment will be taken at delivery by our drivers or refrigerated courier.

What are my options for delivery of my order?
When you purchase online you will have the option to specify whether you want to pick up the goods at our shop or a nominated farmers market, or if you would like the goods delivered to you. Deliveries incur a handling fee of $15.00 per order. To minimise this cost, why not have yours and a friend's order delivered to the one address? The goods will be packaged separately according to your individual orders, but only one delivery fee will be incurred. If you choose to have your goods delivered along with your friend's order, please just write a quick note in the comments box when you're completing your order so that we can ensure the delivery fee is only applied once.

When are orders delivered?
Deliveries for the northern, eastern and inner west suburbs of Sydney are made on a Wednesday between 12.00pm and 5.00pm. Deliveries to the Sutherland Shire are made on the first Tuesday of the month between 12.00pm and 5.00pm. If you're not going to be home when we deliver your order we can provide a foam box with ice, or you can provide your own esky with ice and we'll leave your order in the esky. Please visit our Delivery Area page to see if we deliver to your area.

What is the turnaround time for orders?
Orders are fulfilled within 24 - 48 hours of placing your order. If you have a special order or particular requirements, the earlier you place your order the more able we will be to meet your requirements. Please refer to the list below for your option:

For more details and dates of farmers markets, please visit the Where to Buy page.

How will my goods be packaged?
Products are delivered in a recyclable box and packaged in Cryovac vacuum sealed portions. Our Beef, Lamb and Pork are cryovaced fresh for your order and all have best before dates on the labels (Beef 21 days, Lamb and Pork 14 days). Our Chicken is delivered fresh three times a week and has a packed date on the packaging. We recommend using the chicken within 3 days or freezing on delivery, as our chicken is packed fresh and not gas flushed or packed in modified atmosphere packaging. 

What if the goods that I want aren't listed on your website?
If there is a particular cut of beef, lamb, pork or chicken that you would like but it's not listed on the website, please send us a message and we'll let you know as soon as possible if we can fulfil your order. We will also announce new products in our monthly email newsletter.